Return Policy

At Quillox, we want you to be happy with your order. Please read our return policy carefully before making a purchase.

This policy does not limit any rights you may have under the Australian Consumer Law. Under Australian consumer guarantees, customers may be entitled to a repair, replacement, refund, or other remedy if a product has a major or minor problem. Online purchases are covered by the same consumer rights as in-store purchases.

Change of Mind Returns

We accept change of mind returns within 30 days of delivery, provided the item is:

• Unused
• In its original condition
• In its original packaging where possible
• Not damaged, marked, altered, or missing any included parts
• Accompanied by proof of purchase

To request a return, please contact us at:

[Insert your support email]

Please include your order number, full name, and reason for the return.

Items That Cannot Be Returned for Change of Mind

We may not accept change of mind returns for:

• Items that have been used, damaged, or altered after delivery
• Items returned outside the 30-day return window
• Digital products or downloadable items
• Gift cards
• Final sale or clearance items, unless required by law

This does not affect your rights if the item is faulty, damaged, not as described, or otherwise covered by Australian Consumer Law.

Faulty, Damaged, or Incorrect Items

Please inspect your order when it arrives. If your item is faulty, damaged, incorrect, or not as described, contact us as soon as possible at:

[Insert your support email]

Please include:

• Your order number
• A clear description of the issue
• Photos or videos showing the problem, where possible

If the item has a major problem, you may be entitled to choose a refund, replacement, or other remedy under Australian Consumer Law. If the issue is minor, we may provide a repair, replacement, or refund depending on the situation.

Return Shipping

For change of mind returns, customers are responsible for return shipping costs.

For faulty, damaged, incorrect, or not-as-described items, we will provide a suitable remedy in line with Australian Consumer Law, which may include covering reasonable return shipping costs where required.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please allow time for your bank or payment provider to process the refund.

For change of mind returns, original shipping costs are not refundable unless required by law.

Exchanges

We may offer exchanges depending on stock availability. If you would like to exchange an item, please contact us at:

[Insert your support email]

If the requested item is unavailable, we may offer a refund or store credit where appropriate.

Orders Returned to Sender

If an order is returned to us because the delivery address was incorrect, incomplete, or the parcel was not collected, we will contact you to arrange redelivery.

Additional shipping fees may apply unless the return was caused by an error on our part.

Cancellations

Orders can only be cancelled before they have been processed or shipped. Once an order has been shipped, it will need to be handled as a return under this policy.

Contact Us

For all return, refund, or exchange requests, please contact:

Quillox
Email: officialquillox@gmail.com
Order Number: Please include this in your message.